Piedmont Credit & Collection Services (PCCS) is a division of Receivables Management Associates, LLC. We specialize in debt collection services for a wide variety of businesses including medical, retail, commercial, and service providers. Our philosophy is to provide a superior level of collection results and overall service for our customers while maintaining the highest standard of professionalism. We are members of the American Collectors Associations, the Virginia Collectors Association and the Danville-Pittsylvania County Chamber of Commerce.
We are a team of well-trained individuals with experience in debt collection techniques and related legal issues. Through the utilization of the latest, state-of-the-art technology, we leverage our experience to obtain the highest collection success rate possible.
Our mission is to provide effective, ethical and cost-effective debt recovery services that are tailored to meet each client’s needs while maintaining the highest ethical and professional standards.
We operate on the RMEx collections software system designed by Quantrax. We utilize an ITEL predictive dialer to maximize consumer contacts. PCCS has Alex, our own virtual collection agent ChatBot that can take payments, set up arrangements, answer questions about balances, collect insurance information and dispute information.
self-pay debt collections
pre-collection letters and phone calls
account clean-up services
production, status and remittance reports
attorney & lawsuit liaison services
credit bureau reporting
installment agreement maintenance
What makes PCCS different from other collection agencies is our experience. Our management has over ninety years of experience and our agents and support staff has over one hundred and forty years of additional experience. Our president, Brian Finney, served on the American Collectors Association's Board of Directors from 1995 until 1998. He has also served on the Virginia Collectors Association board since 1986. Brian is a Past President and currently serves as Treasurer of VCA.
All collection personnel must complete in-house training and receive periodic, additional training. This ensures that all of our associates have a working knowledge of the Fair Debt Collection Practices Act, the Health Insurance Portability and Accountability Act, as well as current collection techniques.
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